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How to Enable Multi-factor Authentication for the JumpCloud Admin

Prerequisite

Obtain an application to Generate TOTP Tokens. JumpCloud administrators don't require token validation.
 
If you have been locked out of your JumpCloud Administrator account after enabling MFA, you can perform a password reset at: Administrator Password Reset. During the password reset process, you will be asked to enroll in MFA and will be able to access your account.

Enable MFA for the Administrator

To enable MFA for the JumpCloud Administration Portal:
  1. Go to the JumpCloud Administrator Portal at https://console.jumpcloud.com/. Log in with administrator credentials.
  2. In the upper right corner of the page, click the administrator email address, then select Administrators. The Administrators window appears.
  3. Click Details for the administrator you want to enable MFA for.


     
  4. Select Enable MultiFactor Authentication for Admin Login, then click Save Administrator. After you enable MFA for the administrator account, an email is sent to the account's email address with instructions for setting up MFA for their account.


     
  5. Follow the reset steps in the email. Password reuse is allowed here. The admin is presented with the QR code and TOTP Key to add to their chosen TOTP token application.
 

Reset MFA for an Administrator Account

To reset MFA on a JumpCloud Administrator account, request a password reset from the following link:

Reset Administrator Password

Follow the reset steps in the email. Password reuse is allowed here. The admin is presented with the QR code and TOTP Key to add to their chosen TOTP token application.
 

Last Updated: May 14, 2019 08:20AM MDT

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