Support Center

Billing, Charges, Invoices

How do I Add a Credit Card for Billing?

Any JumpCloud Administrative user with billing access (more information below) can add credit card information in JumpCloud at any time:

1) Go to Payments from the JumpCloud account menu.

2) Enter billing location information, a valid credit card, then click Save Payment Info.


How am I Billed?

JumpCloud charges your credit card around the first of each month for the maximum number of users (users in the Users list, less 10 free) that you had in JumpCloud in the prior month.


Billing Administrator Role

In JumpCloud, Administrator users (users who have access to the JumpCloud Admin Portal) can only access billing information (right now giving them the ability to update the credit card on file with JumpCloud) if they have "With Billing" access. That is, an "Administrator With Billing" or a "Command Runner With Billing" may change the credit card on file.

Any billing requests will only be responded to this address, to ensure the privacy of your billing information.

You must always have at least one billing user, but you can have as many as you like on your account.


How Do I Get a Copy of my Invoice?

You can request a copy of your invoice at any time by having a billing user email billing@jumpcloud.com to request an invoice report.


How can I Setup a Billing-Only User?

There is no specific billing-only user, yet, but there is a way to obtain the same capability. To do so, create a Command Runner user with Billing access, but do not grant them access to execute any Commands.

Here's how to do that, go to your email menu in the upper right corner of the JumpCloud Admin Portal:

1)Go to Administrators from the JumpCloud Account menu.


2) Click "+ Create Admin"


3) Finally, create a "Command Runner with Billing" access:


That user will receive an email that will let them set up their password. They may then control the credit card on the JumpCloud account.

Note: By default, this new Command Runner With Billing user will be unable to execute any commands. If an Administrator adds this user to a command, they would then be able to execute that command. 
 

Last Updated: May 14, 2019 08:58AM MDT

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