Support Center

Did not receive my registration / verification email

Symptoms

After signing up for a new JumpCloud organization, the verification email is not received.

 
NOTE:
  • This email sender is JumpCloud-Notifications <notifications@jumpcloud.com>
  • The email subject is Action Required: Confirm JumpCloud Account
 
Cause Resolution
Incorrect email used to sign-up Sign-up again with the correct email
Email was marked as spam Check your spam folder, or if your email is internally managed, your email administrator to verify the email wasn't quarantined at the server. Mark the sender as 'Not Spam' or whitelist as needed.
Sending or receiving mail service may be delayed Allow several minutes for the email to arrive
An organization using the email address already exists Request a password reset
The email address was invalid at the time of sign-up and is now valid Invalid emails may be suppressed, submit a support request to verify the email is not on a suppression list

 
 

Last Updated: Dec 03, 2018 03:10PM MST

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