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The export metadata button results in error: There was an error fetching the metadata

Symptoms

When attempting to export the metadata from a configured SSO application, the console returns the error "There was an error fetching the metadata for SSO_Application"

Cause

This is caused by either an invalid public certificate, private key, or both.

Resolution

Generate the pair according to the SAML Configuration Notes, reupload the regenerated pair, save the configuration and reattempt exporting the metadata.  
 

Last Updated: May 19, 2017 10:51AM MDT

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