[Notification] We're upgrading the JumpCloud Support Center the week of September 16th.

Support Center

(Windows) How Does JumpCloud Work with Windows Pin and Picture Passwords?

The JumpCloud agent, regardless of the OS it's running on, manages local user accounts on the host. If you add an account to JumpCloud where the user name on the account matches the user name in JumpCloud, JumpCloud will "take over" this user account, and allow you to change its password and disable the account from that point forward.

Pre-existing accounts not added to JumpCloud are not affected by JumpCloud in any way. This includes the Administrator account on the system.

To allow JumpCloud to manage an account that was linked, currently Windows Pin and Picture passwords are not supported and must be disabled:

Windows 8

  1. Go to PC Settings
  2. Click Users on the left-hand navigation
  3. Under Sign-in options, click the Remove button to the right of either Change PIN or Change picture password, depending on which is configured

Windows 10

  1. Open the Settings app
  2. Click on Accounts icon
  3. Select Sign-in options on the left-hand navigation
  4. Under the PIN and/or Picture Password sections, click Remove
  5. Type in your Microsoft account password to verify and click OK

Now your user account can be fully managed by JumpCloud.

Last Updated: Apr 27, 2017 10:36AM MDT

Related Articles
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found