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Support Center

Single Sign On (SSO) with Freshservice



Configure the JumpCloud SSO Application

  1. Access the JumpCloud Administrator Console at https://console.jumpcloud.com.
  2. Select Applications in the main navigation panel.
  3. Select the + in the upper left, scroll or search for the application in the 'Configure New Application' side panel, the select 'configure'.
  4. You can upload a service provider application's XML metadata file to populate SAML connector attributes for that application. The attributes populated by the metadata file may vary by the application. To apply a metadata file for the application you're connecting, click Upload Metadata. Navigate to the file you want to upload, then click Open. You'll see a confirmation of a successful upload. Be aware that if you upload more than one metadata file, you'll overwrite the attribute values applied in the previously uploaded file.
  5. Select Upload IdP Private Key and upload the private.pem file generated according to the above prerequisites.
  6. Select Upload IdP Certificate and upload the cert.pem file generated according to the above prerequisites.
  7. In the ACS URL field, enter https://SUBDOMAIN.freshservice.com/login/saml (replace SUBDOMAIN with your freshservice subdomain)
  8. In the field terminating the IdP URL, either leave the default value or enter a plaintext string unique to this connector.
  9. (Optional) In the Display Label field, enter a label that will appear beside the Freshservice logo within the JumpCloud console to guide administrators and users to the connection you have configured
  10. Select activate

Configure the Service Provider

  1. Log in to Freshservice as an administrator
  2. Select on the Admin tab
  3. Under General Settings, select Helpdesk Security.
  4. Set the Single Sign On toggle to ON
  5. Select the SAML SSO radio button
  6. In the SAML Login URL field, enter the same IdP URL that you set in the JumpCloud console (if you did not modify the termination of this URL, then enter the default URL: https://sso.jumpcloud.com/saml2/freshservice)
  7. (Optional) If you would like users to be sent back to the JumpCloud User Portal when they log out of Freshservice, enter the following in the Logout URL: https://console.jumpcloud.com/userconsole/
  8. In the Security Certificate Fingerprint field, paste your public certificate's SHA1 fingerprint per the above prerequisites
  9. Populate the Send notifications to field (near the bottom of the page) with at least one administrator
  10. Select Save

Validate SSO authentication workflows

IdP Initiated

  • Access the JumpCloud User Console at https://console.jumpcloud.com.
  • Select the Service Provider icon
  • This should automatically launch and login to the application

SP Initiated

  • In your Web browser, navigate to your Freshservice login page (e.g. https://SUBDOMAIN.freshservice.com)
  • Select SIGN IN
  • If necessary, log into the JumpCloud User Portal
  • You should be logged into Freshservice

Last Updated: May 15, 2019 10:32AM MDT

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