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Single Sign On (SSO) with PagerDuty

Important: This article contains out-of-date information. For current application information, see Connecting Applications with JumpCloud Using Pre-Built Connectors.



Configure the JumpCloud SSO Application

  1. Access the JumpCloud Administrator Console at https://console.jumpcloud.com.
  2. Select Applications in the main navigation panel.
  3. Select the + in the upper left, scroll or search for the application in the 'Configure New Application' side panel, the select 'configure'.
  4. You can upload a service provider application's XML metadata file to populate SAML connector attributes for that application. The attributes populated by the metadata file may vary by the application. To apply a metadata file for the application you're connecting, click Upload Metadata. Navigate to the file you want to upload, then click Open. You'll see a confirmation of a successful upload. Be aware that if you upload more than one metadata file, you'll overwrite the attribute values applied in the previously uploaded file.
  5. Select Upload IdP Private Key and upload the private.pem file generated according to the above prerequisites.
  6. Select Upload IdP Certificate and upload the cert.pem file generated according to the above prerequisites.
  7. In the SP Entity ID field, enter https://SUBDOMAIN.pagerduty.com/sso/saml/consume (replace SUBDOMAIN with your pagerduty subdomain).
  8. In the ACS URL field, enter https://SUBDOMAIN.pagerduty.com/sso/saml/consume (replace SUBDOMAIN with your pagerduty subdomain).
  9. In the field terminating the IdP URL, either leave the default value or enter a plaintext string unique to this connector.
  10. (Optional) In the Display Label field, enter a label that will appear beside the PagerDuty logo within the JumpCloud console to guide administrators and users to the connection you have configured.
  11. Select Activate.

Configure the Service Provider

  1. Log in to PagerDuty as an administrator.
  2. Select Configuration in the navbar, then select Account Settings from the dropdown menu.
  3. Select Single Sign-On under Account Details in the righthand sidebar.
  4. Select the SAML radio button.
  5. In the X.509 Certificate field, paste the contents of your public certificate.
  6. In the Login URL field, enter the same IdP URL that you set in the JumpCloud console (if you did not modify the termination of this URL, then enter the default URL: https://sso.jumpcloud.com/saml2/pagerduty).
  7. (Optional) If you would like users to be sent back to the JumpCloud User Portal when they log out of PagerDuty, enter the following in the Sign-out URL: https://console.jumpcloud.com/userconsole/.
  8. Select the Allow username/password login checkbox (You may elect to change this setting after you confirm that your SSO configuration is working).
  9. Select Save Changes.

Validate SSO authentication workflows

IdP Initiated

  • Access the JumpCloud User Console at https://console.jumpcloud.com.
  • Select the Service Provider icon.
  • This should automatically launch and login to the application.

SP Initiated

  • Navigate to your Service Provider application URL.
  • You will be redirected to log in to the JumpCloud User Portal.
  • The browser will be redirected back to the application and be automatically logged in.

Last Updated: Aug 20, 2019 09:37AM MDT

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