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JumpCloud Agent Windows Installation Walkthrough

Supported Versions

Please refer to Supported OS Versions article.

Installation Prerequisites


  • MS Visual C++ 2013 Redistributable package (x86)
  • MS Visual C++ 2013 Redistributable package (x64)

Download Visual C++ Redistributable Packages for Visual Studio 2013

Downloading the Agent

  1. Login to JumpCloud as an Administrator user
  2. Click on the Systems menu option on the left side of the screen. If you're adding your first system the Systems screen will show instructions for adding your first system
  3. Click the "+" Button to add a new System
  4. On the resulting "Add System" dialogue window, click the "Windows Install" tab
  5. Click Download JumpCloud to download the JumpCloud agent.  It will be default download to your browser's default 'Downloads' folder, or you can right-click or control-click the button and choose "Save Link As..." from the context menu to specify a location
NOTE: This file is not system specific.  As an administrator, the file may be downloaded and be re-used across multiple systems rather than the process of manual download outlined above directly on the JumpCloud Console.  Alternatively, you may also Download the JumpCloud Agent from Command Line.

Installing the Agent

Once you have successfully downloaded JumpCloudInstaller.exe following the Download the Agent section:
  1. Open the JumpCloudInstaller.exe to begin the installation.
  2. Click Next in the installation wizard.
  3. Click Install (Location must be C:\Program Files\JumpCloud).
  4. (Variable) This step will only be introduced in cases where another application is using files necessary for the installation.  To proceed, either navigate to the application and close gracefully and choose "Do not close the applications", or allow the JumpCloud installer to "Automatically close the applications". Click Next.
  5. Click Finish

Verifying Installation

After you have successfully installed the agent on the destination Windows system, you will now want to verify installation as well as functionality with JumpCloud.

Programs and Features

Within Windows, the JumpCloud Agent will be displayed within the Programs and Features Control Panel:
  1. Click the Start button
  2. Click Control Panel
  3. Click Programs
  4. Click Programs and Features

JumpCloud v1.0 should be displayed within the programs pane if successfully installed.

Windows Service

With the agent installed successfully the JumpCloud Agent operates as a Windows service, and may be reviewed within the Services Manager:
  1. Click the Start Button and click Run... (Alternatively, press Windows Key + R)
  2. On the Open field, enter services.msc and click OK

The JumpCloud Agent service should be present, and under the Status column it should be listed as Running.

JumpCloud Console

In the same interface that the system was initially added from, we may also confirm that the agent is installed and communicating properly with JumpCloud's servers:
  1. Login to JumpCloud as an Administrator user
  2. Click on the Systems menu option on the left side of the screen.

The system should be displayed with a green checkmark under the Status column, and will display "a few second ago" under Last Contact if actively communicating with the JumpCloud servers.

Last Updated: Jan 21, 2019 04:18PM MST

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