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Single Sign On (SSO) with Site24x7 - by Zoho

Important: This article contains out-of-date information. For current application information, see Connecting Applications with JumpCloud Using Pre-Built Connectors.



  • How to configure User authorization.
  • Zoho's SAML Single Sign-On is the gateway for SSO into all of Zoho's products, including Site24x7.
  • If you do not see the Control Panel setting for SAML Authentication, Please refer to Zoho.com's documentation for the following prerequisites (https://www.zoho.com/mail/help/adminconsole/saml-authentication.html):
    • Add and verify your domain.
    • Create users and email accounts.

Configure the JumpCloud SSO Application

  1. Access the JumpCloud Administrator Console at https://console.jumpcloud.com.
  2. Select Applications in the main navigation panel.
  3. Select the + in the upper left, scroll or search for the application in the 'Configure New Application' side panel, the select 'configure'.
  4. You can upload a service provider application's XML metadata file to populate SAML connector attributes for that application. The attributes populated by the metadata file may vary by the application. To apply a metadata file for the application you're connecting, click Upload Metadata. Navigate to the file you want to upload, then click Open. You'll see a confirmation of a successful upload. Be aware that if you upload more than one metadata file, you'll overwrite the attribute values applied in the previously uploaded file.
  5. Select Upload IdP Private Key and upload the private.pem file generated according to the above prerequisites.
  6. Select Upload IdP Certificate and upload the cert.pem file generated according to the above prerequisites.
  7. In the ACS URL field, enter https://accounts.zoho.com/samlresponse/DOMAIN (replace DOMAIN with your verified Zoho subdomain. e.g. example.com).
  8. In the field terminating the IdP URL, either leave the default value or enter a plaintext string unique to this connector.
  9. (Optional) In the Display Label field, enter a label that will appear under the Service Provider logo within the JumpCloud User console.
  10. Select Activate.

Configure the Service Provider

  1. Log in to https://www.zoho.com/mail/ as your Zoho administrator.
  2. Select on the gear icon in the top navbar, then select Control Panel in the dropdown.
  3. Select SAML Authentication in the sidebar.
  4. Configure a Portal URL for your organization.
  5. In the Login URL field, enter the same IdP URL that you set in the JumpCloud console (if you did not modify the termination of this URL, then enter the default URL: https://sso.jumpcloud.com/saml2/zoho).
  6. In the Logout URL field, enter https://console.jumpcloud.com/userconsole/.
  7. In the Change Password URL field, enter https://console.jumpcloud.com/changepassword.
  8. Select Get key from File for the field PublicKey, then upload your public certificate.
  9. Ensure the correct algorithm is selected in the Algorithm dropdown.
  10. Select OK.

Validate SSO authentication workflows

IdP Initiated

  • Access the JumpCloud User Console at https://console.jumpcloud.com.
  • Select the Service Provider icon.
  • This should automatically launch and login to the application.

SP Initiated

  • Navigate to your Service Provider application URL.
  • You will be redirected to log in to the JumpCloud User Portal.
  • The browser will be redirected back to the application and be automatically logged in.

Last Updated: Aug 20, 2019 09:40AM MDT

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