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Single Sign On (SSO) with Zendesk

Prerequisites:

Notes:

Configure the JumpCloud SSO Application

  1. After you connect an application to JumpCloud, you can connect it to user groups. Users in the groups you connect can access the application through SAML SSO. Learn how to connect user groups to applications.
  2. Select Applications in the main navigation panel.
  3. Select the + in the upper left, scroll or search for the application in the 'Configure New Application' side panel, the select 'configure'.
  4. You can upload a service provider application's XML metadata file to populate SAML connector attributes for that application. The attributes populated by the metadata file may vary by the application. To apply a metadata file for the application you're connecting, click Upload Metadata. Navigate to the file you want to upload, then click Open. You'll see a confirmation of a successful upload. Be aware that if you upload more than one metadata file, you'll overwrite the attribute values applied in the previously uploaded file.
  5. In the IDP Entity ID field, enter https://YOURDOMAIN.TLD (e.g., https://thebestwidgets.com).
  6. For the SP Entity ID, enter ACCOUNTNAME.zendesk.com (replace ACCOUNTNAME with your account name)
  7. For the ACS URL, enter https://ACCOUNTNAME.zendesk.com/access/saml/ (replace ACCOUNTNAME with your account name)
  8. (Optional) Enter additional constant attributes to be sent to the Service Provider. Additional attributes for Zendesk can be found here.
  9. In the field terminating the IdP URL, either leave the default value or enter a plaintext string unique to this connector.
  10. (Optional) In the Display Label field, enter a label that will appear beside the Zendesk logo within the JumpCloud console to guide administrators and users to the connection you have configured
  11. Select Activate

Configure the Service Provider

  1. Log in to Zendesk as an administrator
  2. Select Settings in the bottom left
  3. Under the Settings heading, select Security
  4. Under Admins & Agents, select Single sign-on (SSO)
  5. For the SAML SSO URL, enter the same IdP URL that you set in the JumpCloud console (if you did not modify the termination of this URL, then enter the default URL: https://sso.jumpcloud.com/saml2/zendesk)
  6. For the Security Certificate Fingerprint, enter your SHA1 or SHA256 certificate fingerprint per the above prerequisites
  7. (Optional) If you would like users to be sent back to the JumpCloud User Portal when they log out of Zendesk, enter the following as the Remote logout URL: https://console.jumpcloud.com/userconsole/
  8. (Optional) If you would like to force certain IP ranges to use SSO, use the IP Ranges field
  9. Select Save

Validate SSO authentication workflows

IdP Initiated

  • Access the JumpCloud User Console at https://console.jumpcloud.com.
  • Select the Service Provider icon
  • This should automatically launch and login to the application

SP Initiated

  • In your Web browser, navigate to the Zendesk portal for your account (ex: https://ACCOUNTNAME.zendesk.com)
  • Select I am an Agent.
  • If necessary, log into the JumpCloud User Console as the appropriate user.
  • You should automatically be logged in to Zendesk
 

Last Updated: Aug 19, 2019 12:37PM MDT

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