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(Mac) Local Password Policy Causing Failed Login and Password Reset Request on System

Summary


After binding a user through JumpCloud to a Mac system, when the user attempts to authenticate, they receive a message that they must reset their password. No matter the input, the password modification will fail and login will fail (and passwords should be forced through JumpCloud Agent regardless).


Cause


When a password policy profile is attached to the user (Apple menu () > System Preferences > Profiles) and regardless of whether or not the complexity is different from that of JumpCloud, the system will force the user to try and reset their password for compliance and the user will never be able to successfully login.
 

Resolution


The Mac profile will need to be deleted from the system in order for JumpCloud to successfully manage the local user.  You may use JumpCloud's password complexity management for managing your security requirements.
  1. Click on the Apple menu () at the top-right of the screen
  2. Select System Preferences...
  3. Click Profiles
  4. In the left-pane under User Profiles, select and highlight the profile that manages password complexity
  5. Click the the minus sign ( - ) to delete the profile

You should now be able to successfully manage the local users on your system.
 

Last Updated: Nov 30, 2016 09:17AM MST

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