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Single Sign On (SSO) with Help Scout

Important: This article contains out-of-date information. For current application information, see Connecting Applications with JumpCloud Using Pre-Built Connectors.



Configure the JumpCloud SSO Application

  1. Access the JumpCloud Administrator Console at https://console.jumpcloud.com.
  2. Select Applications in the main navigation panel on the left side.
  3. Select the + in the upper left, scroll or search for the application in the Configure New Application side panel, then select Configure.
  4. You can upload a service provider application's XML metadata file to populate SAML connector attributes for that application. The attributes populated by the metadata file may vary by the application. To apply a metadata file for the application you're connecting, click Upload Metadata. Navigate to the file you want to upload, then click Open. You'll see a confirmation of a successful upload. Be aware that if you upload more than one metadata file, you'll overwrite the attribute values applied in the previously uploaded file.
  5. In the IDP Entity ID field, enter https://YOURDOMAIN.TLD (e.g., https://thebestwidgets.com).
  6. Select Upload IdP Private Key and upload private.pem file generated according to the above prerequisites.
  7. Select Upload IdP Certificate and upload cert.pem file generated according to the above prerequisites.
  8. Select SP entity ID field and paste Audience URI (Service Provider Entity ID) supplied by the Service Provider showed in the steps below.
  9. Select ACS URL field and paste Post-back URL (Assertion Consumer Service URL) supplied by the Service Provider showed in the steps below.
  10. In the field terminating the IDP URL, either leave the default value or enter a plain text string unique to this connector.
  11. (Optional) In the Display Label field, enter a label that will appear under the Service Provider logo within the JumpCloud user console.
  12. Select Activate.

Configure the Service Provider

  1. Log in to Help Scout account as an administrator.
  2. Select Manage > Company.
  3. Select Authentication from the left navigation.
  4. Under Single Sign-On, select Use SAML SSO.
  5. Select Enable SAML SSO.
  6. For Single Sign-On URL, enter the IdP URL created above, default: `https://sso.jumpcloud.com/saml2/helpscout.
  7. For X.509 Certificate, select Upload Certificate and upload the public certificate created in the above prerequisites.
  8. Select Save.

Validate SSO authentication workflows

IdP Initiated

  • Access the JumpCloud user console at https://console.jumpcloud.com.
  • Select the Service Provider icon.
  • This should automatically launch and login to the application.

SP Initiated

  • Navigate to your Service Provider application URL.
  • You will be redirected to log in to the JumpCloud User Portal.
  • The browser will be redirected back to the application and be automatically logged in.

Last Updated: Aug 20, 2019 09:46AM MDT

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