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SAML SSO Troubleshooting

Use this page to troubleshoot common SAML errors and connection issues. This will continue to be updated as we discover new solutions to SAML-related issues.

NOTE: If you consistently receive errors or have issues using cert/key pairs generated using the Windows implementation of OpenSSL, try using the OpenSSL implementation within a Linux VM instead.

Error Description Solution
'Could not connect to SAML Engine' Most commonly occurs when the certificate and key pairs encountered an error during generation. Regenerate the certificate and key pairs.
'unable to decode base64 string: invalid characters encountered in base64 data' Also occurs when using corrupted certificate and key pairs. Regenerate the certificate and key pairs.
"JumpCloud could not connect to your application. If this problem persists, please alert your administrator." Most commonly occurs from corrupted key pairs. If re-generating the key pairs don't work, there may be a mismatch in values between the settings in JumpCloud and the SAML app. Regenerate the certificate and key pairs.


Last Updated: Jan 09, 2019 03:53PM MST

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