Support Center

Using the JumpCloud Multi-Tenant Portal

JumpCloud’s Multi-Tenant Portal (MTP) centralizes the control and management of multiple organizations from one dashboard. The MTP enables managed service provider (MSP) IT administrators to do their work more efficiently, from a single, browser-based portal. MSP IT admins can view top-level data for their managed organizations at-a-glance. They can also securely launch full management sessions from the MTP for any organization they administer.

Prerequisites

You need to get the MTP enabled for your MSP organization to use it. To get the MTP for your MSP organization, fill out a Multi-Tenant Portal Association Request. To complete the request, you’ll need:

  • The org IDs for each managed org you want to add to your MSP org's MTP.
  • The email addresses of the JumpCloud admin accounts you want to make organization admins for your MSP org’s MTP. These accounts must be created (by you) and registered (by the admin account owner) prior to being added to your MSP org's MTP.
Considerations
  • All admin accounts for your MSP org's MTP have access to all of your MSP org's managed organizations.
  • At this time the MTP doesn’t support granular permissions; you can’t restrict access per MSP admin account or per organization.
  • Existing organizations aren’t automatically added to your MSP org's MTP when it’s activated. You need to ask JumpCloud Support to add existing organizations to your MSP org's MTP.
  • Admin accounts for your MSP org's MTP are automatically given access to organizations created in the MTP Dashboard.
This KB covers:


Multi-Tenant Portal User Interface

Get to know the MTP User Interface (UI). There are two main pieces in the MTP UI:  

MTP Dashboard

Use your MSP org’s MTP Dashboard to manage organizations, view information about the orgs you administer, launch orgs, and view information about your MSP org’s admin accounts.
Your MTP Dashboard has two tabs:
Organizations Tab


Use the Organizations tab:
  1. Add a managed org to your MSP org's MTP.
  2. Search for a managed org.
  3. Show or hide details for a managed org.
  4. Launch a managed org.
  5. Sort managed orgs by name.
  6. Access the Multi-Tenant Portal menu.
Administrators Tab


Use the Administrators tab:
  1. View MSP admin account status.
  2. View a list of MSP admin account email addresses.
  3. Search for MSP admin accounts.
  4. Access your Multi-Tenant Portal menu.
  5. Add admin users.

Admin Portal for Managed Orgs

When you launch a managed org from the MTP Dashboard, it opens the JumpCloud Administrator Portal for the org you launched.

  1. Managed org logo.
  2. Managed org name.
  3. Multi-Tenant Portal menu.


Using the Multi-Tenant Portal

This section covers:

Accessing the MTP

To access the MTP, you have to have the MTP enabled for your MSP organization and managed orgs.

To access your MSP organization’s MTP:

Use the account credentials of a MSP admin account to log in to the JumpCloud Administrator Portal: https://console.jumpcloud.com/.

Adding a Managed Org to Your MTP

To add a managed org to your MTP:
  1. Log in to your MTP: https://console.jumpcloud.com/.
  2. Click the Add Organization button ( + ). The Create New Managed Organization window appears.
  3. Enter an Organization Name, then click save. The organization is added to your list of managed orgs.
To add a logo for this organization, see Setting an organization's logo.
 

Viewing Details for Managed Orgs

To view details for a managed org:
  1. Log in to your MSP org's MTP: https://console.jumpcloud.com/.
  2. Expand details for a managed org by clicking the Expand icon () in the far right column.
  3. Collapse details for a managed org by clicking the Collapse icon () in the far right column.
The following details are shown for managed orgs:
  • Total users - the number of JumpCloud users in that org that are managed by JumpCloud.
  • Systems - the number of systems in that org that are configured for use with JumpCloud.
  • Applications - the number of SAML SSO applications in that org that are configured for use with JumpCloud.
  • Contact name - the organization contact. Set for the org at Settings > General.
  • Contact email - the organization contact’s email. Set for the org at Settings > General.
  • Organization ID - the organization’s JumpCloud ID.
  • Password requirements - the org’s password settings. Set for the org at Settings > Security.

Launching a Managed Org from Your MTP

To launch a managed org from your MTP:
  1. Log in to your MTP: https://console.jumpcloud.com/.
  2. Do one of the following:
  • Locate the managed org you want to access, then click Launch. A new browser tab opens with the JumpCloud admin portal for the org you launch.
  • From the Multi-Tenant Portal menu, click a managed org's name. The JumpCloud admin portal for the org you launch opens in the window you currently have open.

Setting a Managed Org's Logo

To set a logo for a managed org:
  1. Log in to your MTP: https://console.jumpcloud.com/.
  2. Click Launch for the managed org you want to launch. A new browser tab opens with the JumpCloud Admin Portal for the org you launch.
  3. Go to Settings > General, then click upload logo.
  4. Browse to the image on your computer, then click Open.
  5. Click save changes.

Logging Out of Your MTP

To log out of your MTP:

From the Multi-Portal Tenant menu, select Log Out.
 

Removing a Managed Org from Your MTP

To remove an org from your MTP:

Currently, you can’t remove a managed org from your MTP Dashboard. To remove an org from your MSP org's MTP, contact JumpCloud Support.
 

Adding an Admin User to Your MTP

Before you add an admin user to your MTP, read the Prerequisites and Considerations.

To add an admin user to your MTP:

  1. Log in to your MTP: https://console.jumpcloud.com/.
  2. Click the Administrators tab.
  3. Click the Add Admin button ( + ).
  4. The Add New Multi-Tenant Administrator window appears.
  5. Enter a First Name, Last Name, and Administrator Email for the new MTP admin. You can’t save this user if you don’t specify an email address.
  6. You can Require Multifactor Authentication for the MTP admin. When MFA is required for a MTP admin account, the admin user will be required to provide a TOTP token with their account credentials when they log in to your MSP org’s MTP.
  7. Click save. You can now view details for this admin account on the Administrators tab.


 

Viewing Details for Your MTP Admin Users

To view details for MTP admin users:

  1. Log in to your MTP: https://console.jumpcloud.com/.
  2. Select the Administrators tab.
The following details are shown for admin accounts:
  • Status. The admin user’s account status; either active or pending.
  • Name. The admin’s first and last name.
  • Administrator Email. The admin user’s account email address.
  • Multifactor Authentication. Whether MFA is required for an admin account; admins with a green padlock icon are required to use MFA.

To add an MTP admin, see Adding an Admin User to your MTP.

 
 
 

Last Updated: Jun 03, 2019 05:12PM MDT

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