[IMPORTANT] Please note that this site will be disabled on October 31. In it's place, the new JumpCloud Help Center is live! Check it out here!

Support Center

Password Sync in Mac App Launch - End User Communication Toolkit

Early and frequent communication with your end users is critical for IT Admins. But, it can also be a lot of work.

With that in mind, we’ve provided a toolkit of emails and knowledgebase articles you can use to communicate with your end users about the macOS Password Sync feature, how to use it, and other resources you may need to make going live with the app easy.

This toolkit is a work-in-progress. Let us know what works for you, and what we could simplify for you to educate your users, and ensure their success (you can give feedback at the bottom of this article).

-- The JumpCloud Team

 

Toolkit Contents:

You may download all of these resources here (Will also zip up different docs to share via s3 once verified), otherwise you may view these resources below.

 

Email Communication Templates

Password Sync in Mac App Announcement - HTML
 

Password Sync in the Mac App Announcement - Plain Text
 

Email Subject

Coming today...Sync your Mac password with JumpCloud in the Mac App!

Email Body (Plain Text)

 

Hello Mac Users -

 

On <DATE>, your JumpCloud App will help you sync your Mac password with JumpCloud!

 

You can use the JumpCloud Menu Bar App to ensure that your Mac Password stays in sync with JumpCloud. This new functionality will make it even easier to keep your Mac in sync if you change it in the JumpCloud Portal. To help ensure your Mac password stays in sync with JumpCloud in the future, change your password in the Mac App! 

 

Step-by-step guide for syncing your Mac password with JumpCloud from the app: https://support.jumpcloud.com/customer/en/portal/articles/2977980-syncing-your-password-in-the-jumpcloud-mac-app

 

Step-by-step guide for changing your password in the JumpCloud Mac App: https://jumpcloud.desk.com/customer/portal/articles/2947777-resetting-your-jumpcloud-password-for-mac-users#Mac%20App

 

And, for those of you who aren’t familiar with JumpCloud, we use them as an identity management provider to keep our system passwords secure. We also use them to provide secure access to <INSERT OTHER RESOURCES HERE OR DELETE IF N/A>. So... they help you have fewer passwords to get your work done, and they help us keep the bad guys away from our data and systems.

 

If you have any questions or issues, please let <me/us> know!

<YOUR NAME OR TEAM NAME>

 

Articles

Syncing Mac Password with JumpCloud

Changing Password - Mac Users

 

Last Updated: Aug 26, 2019 12:14PM MDT

Related Articles
desk-forwarding@jumpcloud.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete