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Whitelisting JumpCloud Agent

Next Generation AntiVirus products aren't just relying on signature and heuristic-based detection anymore, they are using some focused artificial intelligence to identify unusual behaviors.

Because the JumpCloud agent executes background tasks that could be flagged as unusual, this could be flagged by your AntiVirus vendor however this is how the agent works by design and is not malicious.

It's recommended to whitelist the JumpCloud installation folder as well as the JumpCloud agent application for Mac and Windows systems. 

Whitelist folder and application info:

Windows:
  • C:\Program Files (x86)\JumpCloud and/or
  • C:\Program Files\JumpCloud
  • jumpcloud-agent.exe (located in folders above)
  Mac:
  • /opt/jc
  • com.jumpcloud.darwin-agent​
 

Last Updated: Dec 10, 2018 04:31PM MST

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